Why did I receive a SparkleText text?

Who sent this message?

Look for the business name in the message. SparkleText is software operated by Omvium LLC that businesses use to manage their text-message programs. A message can be a reply to a keyword, a promotional update from a business you opted in to, or, for account holders, a sign-in or operational message.

Receiving a message does not by itself show how or when you signed up. If you do not recognize the business or message, reply STOP to stop your existing subscription with that business; this can apply across that business's numbers. If the business gave you a shared number, STOP can also stop your existing subscriptions with more than one business on that number. Then contact support with the sending number and message date.

How do text-message signups work?

Businesses must obtain your opt-in before sending promotional messages. A business may invite you to text a keyword after showing its program disclosures. Texting a keyword can request a related automated reply, but it does not by itself authorize recurring promotional messages without the business's applicable opt-in.

Consent is not a condition of purchase. Businesses must not use purchased lists or send unsolicited promotional messages.

What messages might I receive?

Depending on the program, you may receive a keyword response, event or product updates, promotional offers, or a conversational reply. Message frequency varies by business. Number setup, safeguards, carrier conditions, and other limits can affect whether and when a keyword reply is delivered.

How do I stop messages or get help?

Reply STOP to a SparkleText-powered business number to opt out of its program messages. You can also use CANCEL, END, QUIT, UNSUBSCRIBE, or STOPALL. Reply HELP for support information, or use the contact options below. Reply START only if you want to restore existing subscriptions with the affected business or businesses; this can apply across their numbers.

On a shared number, STOP can stop messages from more than one business with existing subscriptions. START can restore those existing subscriptions; it is not a selective rejoin or proof of a new opt-in.

Provider confirmations and timing can vary. These instructions apply to seller programs; they do not promise to stop every account sign-in or operational message.

Dedicated and shared numbers

A business may use a dedicated number, or it may use a shared number with a business code before its keyword. On a shared number, use the code and keyword shown by the business. STOP on a shared number can stop messages from more than one business with existing subscriptions. START can restore those existing subscriptions; it is not a selective rejoin or proof of a new opt-in.

For examples of business disclosures, visit our CTA examples. Questions about a business's account or plan belong with that business or our Help page.

Costs and carriers

SparkleText does not charge recipients for receiving a business's messages. Message and data rates may apply under your mobile carrier plan; check with your carrier for details. Carriers are not liable for delayed or undelivered messages.

SMS program details

SparkleText helps businesses configure keywords, automated replies, and subscriber lists. Subscriber access is scoped to the business's account, while service providers process phone and message data to operate the service. SparkleText does not sell or share phone numbers for third-party marketing.

Read our Privacy Policy and Terms of Service for the formal program and service details.

Need help?

Email support@sparkletext.com or visit our Help page. Include the sending number and date if you are asking about a message you received. SparkleText is operated by Omvium LLC in San Marcos, California.